Shipping Policy for Nexaacity

Effective Date: July 05, 2025

At Nexaacity, we are committed to delivering your orders in a timely and efficient manner. Our shipping policy outlines our procedures for processing and delivering your orders, including shipping rates, methods, and delivery timelines. Please review the following information carefully to understand how we handle shipping for your purchases.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs, including standard, expedited, and express shipping. Delivery times will vary depending on the shipping method selected and your shipping address.

  • Standard Shipping: Estimated delivery time is 5-7 business days (domestic orders within the U.S.).
  • Expedited Shipping: Estimated delivery time is 2-3 business days (domestic orders).
  • Express Shipping: Estimated delivery time is 1-2 business days (domestic orders).

For international orders, delivery times can vary depending on the destination country and shipping method.

Please note that these delivery times are estimates and may be affected by factors such as weather, holidays, or other delays beyond our control.

2. Shipping Costs

Shipping costs are calculated based on the destination, size, weight of your order, and the shipping method chosen. The shipping fee will be displayed at checkout before you complete your purchase.

  • Free Shipping: We may offer free standard shipping for orders over a certain amount. This will be clearly indicated during checkout if applicable.

  • Shipping Fees: If your order does not qualify for free shipping, the applicable shipping fees will be added to your total at checkout. You will have the opportunity to review the total cost of shipping before finalizing your order.

3. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays). This processing time is required to handle order fulfillment, quality checks, and packaging.

  • Peak Seasons: During peak shopping seasons, such as holidays or sales events, order processing may take longer due to a higher volume of orders. We appreciate your patience during these times.

4. Shipping Restrictions

  • Domestic Shipping: We currently ship to all U.S. states. Some remote areas may experience extended delivery times.

  • International Shipping: We also offer international shipping to select countries. International customers are responsible for any additional customs duties, taxes, or import fees imposed by their country’s regulations. Shipping charges for international orders will be calculated at checkout based on the destination and chosen shipping method.

  • Restricted Products: Certain items may have shipping restrictions due to size, weight, or international shipping laws. If any product in your order is subject to these restrictions, you will be notified during checkout.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. Please note that tracking information may take 24-48 hours to update after your order has been dispatched.

6. Lost or Damaged Shipments

  • Lost Shipments: While we strive to ensure your order is delivered promptly, shipping carriers sometimes experience delays or issues. If you believe your order has been lost in transit, please contact us immediately at info@nexaacity.com or call (719) 596-7003, and we will investigate the matter with the shipping carrier.

  • Damaged Shipments: If your package arrives damaged, please contact us within 7 days of receiving your order. We will guide you through the process of submitting a damage claim with the carrier or arranging for a replacement or refund.

7. Shipping Address Errors

Please double-check the shipping address you provide during checkout. We are not responsible for any delays or errors caused by incorrect or incomplete addresses. If you notice an error after placing your order, please contact us as soon as possible so we can correct it before your package ships.

8. Shipping to PO Boxes and APO/FPO Addresses

We are happy to ship to PO Boxes, as well as APO/FPO military addresses. Please note that delivery times may be longer for these addresses, and certain shipping options may not be available.

9. Customs, Duties, and Taxes for International Orders

For international shipments, customs duties, taxes, and any applicable fees are the responsibility of the customer. These charges are determined by the destination country’s customs office. We recommend checking with your local customs office for more information on these potential charges before placing an order.

10. Contact Us

If you have any questions or need assistance with shipping, please contact us at:

Nexaacity
Phone: (719) 596-7003
Email: info@nexaacity.com
Address: 214 Winchester Trl, Goshen, Indiana (IN), United States
Website: nexaacity.com

Thank you for choosing Nexaacity! We are committed to ensuring a smooth and timely shipping experience for our valued customers.